Software Products
Software Products Downloads
Access files for Vertiv software product updates and fixes.
Support FAQs
See answers to frequent questions regarding software products support, including how to contact support, levels of service, and what information is required to submit a request.
Maintenance Program Overview
See the difference between a Silver and Gold maintenance program and the details of the severity levels associated to the program.
Contact Technical Support
Email or call for help or support.
IT Management
Firmware Downloads
Access files for Vertiv IT management product updates and fixes.
Maintenance Overview Program
Description and details of the hardware maintenance program for IT Management hardware products.
Support FAQs
Explains the difference between the limited standard warranty and the maintenance agreements offered for IT Management products.
Support Contacts
Contact information and service hours for hardware technical support for KVM switches, secure KVM switches, advanced console servers, and high performance KVM products.
Limited Warranty
This warranty sets forth Vertiv's responsibility in the unlikely event of defect and tells you how to obtain performance under this warranty.
Compliance Regulatory Information
Safety and regulatory statements for Vertiv's Avocent products.
Contact Technical Support
Email or call for help or support.
