Background
Headquartered in the United States, many of this company’s customers are serviced through a network of 32 call centers, which represent a major source of revenue for the organization. Consumers pay to have their devices protected and call this insurance and service provider whenever they experience a problem or technical issue. As a result, uptime in the company's data centers and call center facilities is critical to the success of its support-oriented business model.
Results:
- 20% increase in UPS efficiency
- Peace of mind with a guaranteed two-hour service response time if needed
- Advantageous pricing to support business expansion
- Competitive advantage due to technical knowledge transfer that creates a more informed workforce
| Case Summary | |
|---|---|
| Location:โ |
Nashville, Tennessee |
| Critical Need: |
Heavily reliant on call center availability, this provider of insurance and services related to cell phones, consumer electronics, and home appliances needed an infrastructure service partner to help ensure power system protection. |
| Vertiv Solution: |
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