Warranty / RMA Request Form

DC Power & Outside Plant

Please fill out the form below:

REQUESTER’S CONTACT INFORMATION

First Name *

Last Name *

Email *

Phone *

Company *

SHIPPING INFORMATION

Attention *

Address *

City *

State *

Phone *

Zip Code *

Country *

PRODUCT INFORMATION	Product (1)	Product (2)	Product (3)	Product (4)	Product (5)
Spec / Part / Config Number
Serial Number/ UIN#
Is this an OSP Part?

BACKGROUND INFORMATION
What problem mode or alarms occurred?
Did the unit fail at start up?
If no, how long did the unit run?
Spec / Serial Number of power system (if applicable)

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Important Notes:

Please double check the part number needed is correct.
Default shipping method for returns is FedEx Ground.
An evaluation fee of $120.00 USD may be due if customers rejects service to their units, or if no issue is found.
Warranty for repairs and calibrations is 90 days from date of shipment.
Warranty for overhauls is 1 year from date of shipment.

Thank you for submitting your Warranty / RMA inquiry to Vertiv

We are processing your information and will contact you shortly regarding the status of your request.
If you have questions, please email DCPower.Repair@Vertiv.com

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Warranty / RMA Request Form

DC Power & Outside Plant

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Important Notes:

Thank you for submitting your Warranty / RMA inquiry to Vertiv

We are processing your information and will contact you shortly regarding the status of your request.If you have questions, please email DCPower.Repair@Vertiv.com

In order to track the status of your shipment, please login or request an account for EnergyNet – or follow these instructions.

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We are processing your information and will contact you shortly regarding the status of your request.
If you have questions, please email DCPower.Repair@Vertiv.com