Background
For more than 30 years, BCD Travel has been a recognized leader in providing travel services in a variety of industries. With more than 13,000 professionals focusing on quality travel management, BCD Travel boasts a proven track record of superior service with a 95% client retention rate. With core services including travel management, meeting management, and travel industry consulting, BCD Travel is known for their empowered management practices, customer customization, and partnership approach to business.
Automated tools and processes ensure that travel agents focus on service delivery—not complex booking procedures. BCD Travel implements online booking tools and continually improves online adoption, centralized support, operational excellence and workflow technologies to provide superior performance across borders. To maintain the quality service their clients have come to expect, BCD Travel relies on the upkeep of numerous data centers spanning multiple continents.
A New Addition
In 2008, BCD Travel decided to expand its data centers in North America by building a new data center in Atlanta, Georgia. To monitor this data center, BCD Travel needed a highly reliable, comprehensive system. Previously, the company’s data centers employed rudimentary monitoring systems that used analog signals such as temperature and humidity as well as dry contacts for status of equipment.
Director of Data Center Operations, Tom Dileo says, “We began to search for a comprehensive product suite that would integrate with our new infrastructure through multiple protocols such as SNMP, Modbus, LONworks, etc. We also required a friendly Web-based graphical interface which would present a clear view of the status of our entire infrastructure.” Implementing a system that monitored their new data center efficiently, accurately and comprehensively was imperative.
Dileo recalls that, “[BCD Travel’s] selection of Geist’s Environet solution was made based on the integration capabilities, intuitive interface and for the company’s genuine desire to work with us to customize a solution based upon our needs, wants and desires.”
Case Summary
Locations: Georgia, Missouri, Florida, Remote Locations, Costa Rica
Managed Points: Over 22,000 points, Over 400 devices
Purpose: To implement a proactive monitoring system capable of trending data and integrating with multiple communication protocols while maintaining a visually pleasing and intuitive user interface.
