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Warranty / RMA Request Form

DC Power & Outside Plant


Please fill out the form below:


REQUESTER’S CONTACT INFORMATION


First Name *
Last Name *
Email *
Phone *
Company *


SHIPPING INFORMATION

Attention *
Address *
City *
State *
Phone *
Zip Code *
Country *


PRODUCT INFORMATION

Product (1)

Product (2)

Product (3)

Product (4)

Product (5)
Spec / Part / Config Number
Serial Number/ UIN#
Is this an OSP Part?

BACKGROUND INFORMATION
What problem mode or alarms occurred?
Did the unit fail at start up?
If no, how long did the unit run?
Spec / Serial Number of power system (if applicable)
Comments


Privacy Notice Consent

Having read the Vertiv Privacy Policy and GDPR Privacy Notice on personal data processing, I consent to: 

 
The processing of my personal data for marketing purposes, including staying informed by email about industry trends, events, offers and product launches.
Important Notes:
  • Please double check the part number needed is correct.
  • Default shipping method for returns is FedEx Ground.
  • An evaluation fee of $120.00 USD may be due if customers rejects service to their units, or if no issue is found.
  • Warranty for repairs and calibrations is 90 days from date of shipment.
  • Warranty for overhauls is 1 year from date of shipment.
 

Thank you for submitting your Warranty / RMA inquiry to Vertiv

We are processing your information and will contact you shortly regarding the status of your request.
If you have questions, please email DCPower.Repair@Vertiv.com


In order to track the status of your shipment, please login or request an account for EnergyNet – or follow these instructions.




PRODUCTS & SERVICES
Overview
Critical Power
Overview Uninterruptible Power Supplies (UPS) DC Power Systems Power Distribution Static Transfer Switches Switchgear and Switchboard Busway and Busduct Battery Energy Storage System (BESS)
Thermal Management
Overview Liquid Cooling Solutions Heat Rejection Outdoor Packaged Systems Room Cooling In-Row Cooling Rack Cooling Free Cooling Chillers Evaporative Free Cooling Thermal Control and Monitoring Custom Thermal
Racks & Solutions
Overview Integrated Solutions Racks & Containment Modular Solutions
Monitoring & Management
Overview Embedded Device Management Serial Console IP KVM Switches High Performance KVM LCD Tray Desktop KVM and KM Secure KVM Software Monitoring
Services
Overview VITAL Services for Your Business Services for Critical Facilities and Advanced Solutions Service Partner Program Project & Commissioning Services UPS & Battery Services Thermal Services Rack PDU Services DC Power Services Liquid Cooling Services
Tools and Product Registration
UPS Selector Compare PDU Products Use the rPDU Finder Compare Rack Products Compare IT Management Products Calculate Cooling Economization Calculate Cooling Retrofit Savings Product Registration Download the Vertiv™ XR App Download the Vertiv™ Virtual Showroom App Virtually Test Cooling Systems in our Labs’ Digital Twins
SOLUTIONS
Overview
AI and High Performance Computing
Overview AI-ready Data Centers High Density Cooling Vertiv™ 360AI
Applications
Home Office Small/Medium Business Enterprise Education Government Healthcare Manufacturing Railway Retail Telecom
Offerings
Overview Chilled Water Solutions Dynamic Power Vertiv Integrated Solutions Prefabricated Modular Solutions Micro Data Center/Room Core Data Center & Critical Facilities Colocation & Cloud Cable Landing Stations
Commercial & Industrial Cooling
Overview Custom Air Handler Units Indirect/Direct Evaporative Cooling Units Custom DX Cooling Systems
Learn About
Overview Liquid Cooling Options for Data Centers Transitioning to 5G Lithium-ion Technologies UPS Types The Edge Revolution Hydrogen Fuel Cells Customer Case Studies Solutions for the financial sector
Vertiv Guides
Guide to Data Center Sustainability Guide to 5G Technology Guide to Edge Computing Guide to Mission-Critical Facility Services
SUPPORT
Overview
Self-Help Tools
Overview Product Documentation Software/Firmware Updates Warranty Information Quality Policy & Certifications Information and Product Security Report a Security Concern Tools & Applications Discontinued Products Frequently Asked Questions Open Source Software Information
Submit a Support Request
Overview General Inquiry/Issue Resolution Hardware Software Returns (RMA)
Support for Vertiv Brands
Avocent Maintenance Program Overview Avocent Support Contacts Busway and Busduct BIM Library
ABOUT
Overview
About Vertiv
Overview Executives Fact Sheet Ethics & Compliance Responsible Business Sustainability Spotlight Awards and Recognition Become a Supplier Connect With Us
News & Insights
Overview News Releases Vertiv Blog Analyst Reports In the News Events Media & Analyst Contacts Webcasts Podcasts
Careers
Overview View All Jobs
Campaigns
Ensuring Your IT Infrastructure Is Ready for a New Era of Telehealth Backgrounds for video calls What's Your Edge? 5G. MEC. IoT. – Let’s do this. Together. Building a Stronger Foundation for the Future of Healthcare Protect Your Customer Experience UPS Solutions For Modern Data Centers Reduce Energy Loss Up to 75%
Trusted names
Overview Alber™ Avocent® Geist™ Liebert® NetSure™
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