In the last three years, economies have virtualized at an unprecedented rate, and as a result, organizations have had to gain digital competitiveness - needing to offer more agile, faster, effective, and secure virtual experiences.
This need is compounded by the accelerated adoption of Artificial Intelligence and high-performance computing.
According to McKinsey, around 65% of companies worldwide plan to increase their investment in AI in the next three years. Similarly, IDC predicts that global spending on AI software, hardware, and services will reach $300 billion in 2026, almost double the investment in 2023.
In this new environment, the data center is one of the key enablers of AI adoption. But how has AI changed the data center of the future? The answer has three components:
- High energy and thermal capacities: A survey by the Uptime Institute in 2022 indicated that more than a third of data center operators have reported a rapid increase in rack densities over the last three years.
As rack densities increase, so do energy consumption and cooling needs. Liquid cooling has positioned itself as a roadmap for the success of the data center of the future.
- More robust infrastructure: Many of the current data centers were not built to support large-scale AI applications or high-volume cloud workloads.
Along with new builds that can be designed to the specifications of an AI data center, prefabricated modular data centers are gaining ground for their ease of implementing a robust infrastructure more quickly and flexibly, anytime and anywhere customers require new capacity.
- Effective 24/7 support: The high dependence on IT systems driven by digital transformation puts pressure on data center operators to provide availability and continuity 24x7x365. A proper real-time monitoring and fault response system helps to make this a reality.
The support required for the data center of the future
Regarding the last component, undoubtedly, the support required for the data center of the future is one of the fundamental pillars since, according to the Uptime Institute, the average time of a failure in a data center is 138 minutes. Each of those minutes adds a high monetary and reputational cost to the operator.
Having a real-time technical support service is key to enabling the continuity of the data center in the era of digital transformation. Aware of this, Vertiv Care was created in 2021, as a Customer Care Center that provides technological support and assistance to customers for the control of data centers.
The service operates as a 24/7 technical and remote support line, where Vertiv customers can manage scheduled maintenance routines, corrective maintenance routines, punctual maintenance, emergency attention, and equipment warranty follow-up.
Vertiv Care has a direct hotline in Argentina, Brazil, Chile, Colombia, Mexico, and Peru, but it also has coverage in the rest of the countries in Latin America. Once the client contacts the hotline either by phone or email, they are assisted by our operators who register the request and assign a technician to the case, who follows up with the client in person or remotely until their request is completed.
How does it work?
- Vertiv Care receives the call or email from the customer.
- Vertiv Care agent requests contact information and the completion of a support form.
- The visit/technical support/quotation required by the customer is coordinated, according to the agreed Service Level Agreement (SLA) in the customer’s contract. A folio number is provided for follow-up on each call.
- Vertiv Care follows up with the technician and notifies the customer of the final resolution to the request.
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