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Warranty / RMA Request Form

DC Power & Outside Plant


Please fill out the form below:


REQUESTER’S CONTACT INFORMATION


First Name *
Last Name *
Email *
Phone *
Company *


SHIPPING INFORMATION

Attention *
Address *
City *
State *
Phone *
Zip Code *
Country *


PRODUCT INFORMATION

Product (1)

Product (2)

Product (3)

Product (4)

Product (5)
Spec / Part / Config Number
Serial Number/ UIN#
Is this an OSP Part?

BACKGROUND INFORMATION
What problem mode or alarms occurred?
Did the unit fail at start up?
If no, how long did the unit run?
Spec / Serial Number of power system (if applicable)
Comments


Privacy Notice Consent

Having read the Vertiv Privacy Policy and GDPR Privacy Notice on personal data processing, I consent to: 

 
The processing of my personal data for marketing purposes, including staying informed by email about industry trends, events, offers and product launches.
Important Notes:
  • Please double check the part number needed is correct.
  • Default shipping method for returns is FedEx Ground.
  • An evaluation fee of $120.00 USD may be due if customers rejects service to their units, or if no issue is found.
  • Warranty for repairs and calibrations is 90 days from date of shipment.
  • Warranty for overhauls is 1 year from date of shipment.
 

Thank you for submitting your Warranty / RMA inquiry to Vertiv

We are processing your information and will contact you shortly regarding the status of your request.
If you have questions, please email DCPower.Repair@Vertiv.com


In order to track the status of your shipment, please login or request an account for EnergyNet – or follow these instructions.




PRODUCTS & SERVICES
Overview
Critical Power
Overview Uninterruptible Power Supplies (UPS) DC Power Systems Power Distribution Industrial AC and DC Systems Static Transfer Switches Power Control & Monitoring Solar Power Switchgear and Switchboard Busway and Busduct Battery Energy Storage System (BESS)
Thermal Management
Overview Liquid Cooling Solutions Enclosure Cooling Heat Rejection Outdoor Packaged Systems Room Cooling In-Row Cooling Rack Cooling Free Cooling Chillers Evaporative Free Cooling Thermal Control and Monitoring Custom Thermal
Racks & Enclosures
Overview Integrated Solutions Racks & Containment Outdoor Enclosures
Monitoring & Management
Overview Digital Infrastructure Solutions Embedded Device Management Serial Console IP KVM Switches High Performance KVM LCD Tray Desktop KVM and KM Secure KVM Software Monitoring
Services
Overview Spare Parts & Parts Management Preventive Maintenance Performance Optimization Services Remote Services Project & Commissioning Services Preventive Maintenance for Industrial UPS & Battery Services Generator & Switchgear Services Liquid Cooling Services
Tools and Product Registration
Vertiv Modular Designer UPS Comparison Tool Calculate Cooling Economization UPS Sizing Tool Use the rPDU Finder Calculate Cooling Retrofit Savings GXT5 Runtime Tool IT Management and Rack PDU Product Selectors Product Registration Vertiv™ XR App Download the Vertiv™ Virtual Showroom App Virtually Test Cooling Systems in our Labs’ Digital Twins
SOLUTIONS
Overview
AI and High Performance Computing
Overview AI-ready Data Centers High Density Cooling Vertiv™ 360AI
Applications
Home Office Small/Medium Business Enterprise Broadcast & Entertainment Education Federal Healthcare Retail Telecom
Offerings
Overview Chilled Water Solutions Dynamic Power Vertiv Integrated Solutions Prefabricated Modular Solutions Network Closet Micro Data Center/Room Edge Data Center Core Data Center & Critical Facilities Colocation & Cloud Cable Landing Stations
Learn About
Overview Liquid Cooling Options for Data Centers Battery Energy Storage System Transitioning to 5G Lithium-ion Technologies UPS Types What is a Rack PDU The Edge Revolution Vertiv Data Center Security Solutions Customer Case Studies Edge eBook Series Hydrogen Fuel Cells Vertiv Continuing Education (CE) Program Condition-Based Maintenance services: Data-driven maintenance model
Vertiv Guides
AI Hub Guide to Data Center Sustainability Guide to 5G Technology Guide to Edge Computing Guide to Mission-Critical Facility Services
SUPPORT
Overview
Self-Help Tools
Overview Product Documentation Software/Firmware Updates Warranty Information Quality Policy & Certifications Information and Product Security Report a Security Concern Register Your Product Tools & Applications Discontinued Products Frequently Asked Questions Open Source Software Information
Submit a Support Request
Overview General Inquiry/Issue Resolution Hardware Software Returns (RMA)
Support for Vertiv Brands
Avocent Maintenance Program Overview Avocent Support Contacts Busway and Busduct BIM Library
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