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Please contact Vertiv Partner Support: salescloudsupport@vertivco.com
Please contact Vertiv Partner Support: salescloudsupport@vertivco.com
Products & Services
Calculate Cooling Economization
UPS Sizing Tool
Use the rPDU Finder
Calculate Cooling Retrofit Savings
Critical Power
Uninterruptible Power Supplies (UPS)
DC Power Systems
Power Distribution
Static Transfer Switches
Power Control & Monitoring
Switchgear and Switchboard
Busway and Busduct
Battery Energy Storage System (BESS)
Thermal Management
Liquid Cooling Solutions
Enclosure Cooling
Heat Rejection
Outdoor Packaged Systems
Room Cooling
In-Row Cooling
Rack Cooling
Free Cooling Chillers
Evaporative Free Cooling
Condensers & Drycoolers
Thermal Control and Monitoring
Custom Thermal
Tools and Product Registration
Solutions
Home Office
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Vertiv Integrated Solutions
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Support
Avocent Maintenance Program Overview
Avocent Support Contacts
Busway and Busduct BIM Library
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Information and Product Security
Report a Security Concern
Support for Vertiv Brands
Working with our Vertiv Sales team enables complex designs to be configured to your unique needs. If you are an organization seeking technical guidance on a large project, Vertiv can provide the support you require.
Many customers work with a Vertiv reseller partner to buy Vertiv products for their IT applications. Partners have extensive training and experience, and are uniquely positioned to specify, sell and support entire IT and infrastructure solutions with Vertiv products.
Already know what you need? Want the convenience of online purchase and shipping? Certain categories of Vertiv products can be purchased through an online reseller.
Need help choosing a product? Speak with a highly qualified Vertiv Specialist who will help guide you to the solution that is right for you.
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Services
Service Packages
Vertiv supports any application with an extensive service offering including installation, start-up, commissioning, maintenance, replacements, 24/7 remote monitoring and diagnostics and much more. Our remote diagnostics and preventive monitoring LIFE™ Service is adding value providing real-time information to take decision, as it allows early detection of anomalies and immediate reaction in case of alarms.
Benefits:
- Assured critical power delivery
- Optimized use of your IT staff
- Simplified small site UPS deployment and maintenance
- Instant access to power protection information
- Improved protection for your IT investment
For more information, contact your Local Vertiv Office
Essential Business Hours
| Feature | Coverage | Comments |
|---|---|---|
|
Guaranteed 2-hour Response |
7 days / 24 hours |
100km Coverage* |
|
Emergency Service Coverage |
7 days / 24 hours |
Parts & Labour chargable |
|
Preventative Maintenance |
Monday-Friday 8am to 4pm |
Refer Product sheet for # of Maint visits |
Essential After Hours
| Feature | Coverage | Comments |
|---|---|---|
|
Guaranteed 2-hour Response |
7 days / 24 hours |
100km Coverage* |
|
Emergency Service Coverage |
7 days / 24 hours |
Parts & Labour chargable |
|
Preventative Maintenance |
7 days / 24 hours |
Refer Product sheet for # of Maint visits |
Preferred Business Hours
| Feature | Coverage | Comments |
|---|---|---|
|
Guaranteed 2-hour Response |
7 days / 24 hours |
100km Coverage* |
|
Emergency Service Coverage |
7 days / 24 hours |
Parts & Labour chargable |
|
Preventative Maintenance |
Monday-Friday 8am to 4pm |
Refer Product sheet for # of Maint visits |
Preferred After Hours
| Feature | Coverage | Comments |
|---|---|---|
|
Guaranteed 2-hour Response |
7 days / 24 hours |
100km Coverage* |
|
Emergency Service Coverage |
7 days / 24 hours |
Parts & Labour chargable |
|
Preventative Maintenance |
7 days / 24 hours |
Refer Product sheet for # of Maint visits |
Custom
| Feature | Coverage | Comments |
|---|---|---|
|
Guaranteed 2-hour Response |
7 days / 24 hours |
100km Coverage* |
|
Emergency Service Coverage |
7 days / 24 hours |
Customer Specific |
|
Preventative Maintenance |
Customer Specific |
This maintenance offering is to cater to specific client needs that are not offered in the Standard packages. |
* Odometer Coverage Distance calculation from GS Service Centre
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