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Warranty / RMA Request Form

DC Power & Outside Plant


Please fill out the form below:


REQUESTER’S CONTACT INFORMATION


First Name *
Last Name *
Email *
Phone *
Company *


SHIPPING INFORMATION

Attention *
Address *
City *
State *
Phone *
Zip Code *
Country *


PRODUCT INFORMATION

Product (1)

Product (2)

Product (3)

Product (4)

Product (5)
Spec / Part / Config Number
Serial Number/ UIN#
Is this an OSP Part?

BACKGROUND INFORMATION
What problem mode or alarms occurred?
Did the unit fail at start up?
If no, how long did the unit run?
Spec / Serial Number of power system (if applicable)
Comments


Privacy Notice Consent

Having read the Vertiv Privacy Policy and GDPR Privacy Notice on personal data processing, I consent to: 

 
The processing of my personal data for marketing purposes, including staying informed by email about industry trends, events, offers and product launches.
Important Notes:
  • Please double check the part number needed is correct.
  • Default shipping method for returns is FedEx Ground.
  • An evaluation fee of $120.00 USD may be due if customers rejects service to their units, or if no issue is found.
  • Warranty for repairs and calibrations is 90 days from date of shipment.
  • Warranty for overhauls is 1 year from date of shipment.
 

Thank you for submitting your Warranty / RMA inquiry to Vertiv

We are processing your information and will contact you shortly regarding the status of your request.
If you have questions, please email DCPower.Repair@Vertiv.com


In order to track the status of your shipment, please login or request an account for EnergyNet – or follow these instructions.




PRODUCTS & SERVICES
Overview
Critical Power
Overview Uninterruptible Power Supplies (UPS) DC Power Systems Power Distribution Static Transfer Switches Switchgear and Switchboard Busway and Busduct Battery Energy Storage System (BESS)
Thermal Management
Overview Liquid Cooling Solutions Enclosure Cooling Heat Rejection Outdoor Packaged Systems Room Cooling In-Row Cooling Rack Cooling Evaporative Free Cooling Condensers & Drycoolers Thermal Control and Monitoring
Racks & Enclosures
Overview Integrated Solutions Racks & Containment
Monitoring & Management
Overview Digital Infrastructure Solutions Embedded Device Management Serial Console IP KVM Switches High Performance KVM Desktop KVM and KM Secure KVM Software Monitoring
Services
Overview Project & Commissioning Services Preventive Maintenance for Industrial Preventive Maintenance Remote Services Performance Optimization Services Spare Parts & Parts Management Liquid Cooling Services
SOLUTIONS
Overview
AI and High Performance Computing
Overview AI-ready Data Centers High Density Cooling Vertiv™ 360AI
Applications
Small/Medium Business Enterprise Broadcast and Entertainment Education Government Healthcare Manufacturing Automotive Food & Beverage Semiconductor & Electronics Railway Retail Telecom
Offerings
Overview Chilled Water Solutions Dynamic Power Vertiv Integrated Solutions Prefabricated Modular Solutions Micro Data Center/Room Core Data Center & Critical Facilities Colocation & Cloud Cable Landing Stations
Learn About
Overview Liquid Cooling Options for Data Centers Transitioning to 5G Lithium-ion Technologies UPS Types What is a Rack PDU The Edge Revolution Vertiv Data Center Security Solutions Vertiv Continuing Education (CE) Program Customer Case Studies Edge eBook Series Hydrogen Fuel Cells
Vertiv Guides
Guide to Data Center Sustainability Guide to 5G Technology Guide to Edge Computing Guide to Mission-Critical Facility Services
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